Klassy Shoez
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Help centre

Questions? We've got answers.

Everything about ordering, delivery, sizes and returns. Can't find what you need? We're one WhatsApp message away.

Ordering & payment

How do I place an order?

Browse the shop, choose your size and tap Buy now or Add to bag. At checkout, enter your details and delivery area, then pay securely in the Paystack window. You will see an order confirmation with a reference number straight away.

What payment methods do you accept?

All payments go securely through Paystack:

  • MTN Mobile Money
  • Telecel Cash
  • AirtelTigo Money
  • Visa and Mastercard

We never see your card details or MoMo PIN.

Can I change or cancel my order?

Message us on WhatsApp (+233 549 443 475) as soon as possible, ideally within 2 hours of ordering, before your order is dispatched.

Delivery

How much is delivery?

Within Accra: GHS 35 (1–2 business days)
Tema: GHS 50 (1–2 business days)
Outside Accra: GHS 40 (3–5 business days)
The fee is shown at checkout before you pay.

How does delivery outside Accra work?

Outside Accra, the GHS 40 covers taking your order from our warehouse to the bus station (for example Circle). There we hand it to the bus or station delivery service for your town, and they send you a video of your parcel when it is on its way. The fare from the station to you is paid by you, directly to the station delivery service. We will share their contact so you can follow up.

Do you deliver to all regions?

Yes, we deliver to all 16 regions of Ghana. After you pay, we call or WhatsApp you to arrange delivery to your door.

Sizes & products

How do I choose the right size?

We use standard EU sizes, and each shoe shows the sizes in stock. Not sure? Send us your usual size on WhatsApp and we will help you pick the right fit.

Are your shoes good quality?

We source from trusted suppliers and check every pair before it is packed.

Returns & refunds

What is your return policy?

You can return or exchange unworn shoes in their original packaging within 7 days of delivery. Message us on WhatsApp with your order reference to start. Return delivery is paid by you, unless the item is faulty or wrong. See our returns policy for details.

How do refunds work?

Once we receive and check the returned pair, we refund you within 3–5 business days to your original payment method (MoMo or card).

Still have a question?

Our team answers on WhatsApp, usually within a few hours.

Anabel

Anabel

Online - AI Shopping Assistant
Hi there! 👋 I'm Anabel, your personal shopping assistant at Klassy Shoez. How can I help you find the perfect pair of shoes today? 👠✨