Terms of Sale

1. Who we are

This shop is run by Klassy Shoez, a ladies' footwear business in Ghana.

Owner

Annabel Enyonam Okpattah (Founder & CEO)

Address

Accra, Greater Accra Region, Ghana

Phone & WhatsApp

+233 549 443 475

Email

info@klassyshoez.com

Website

https://klassyshoez.com

2. Orders and prices

• Each product page shows the shoe's description, photos, colour, available sizes (EU sizing) and price.
• All prices are in Ghana cedis (GHS). The delivery fee for your area is added at checkout, and the full amount you will pay (items plus delivery) is shown before you pay. There are no hidden charges.
• You can review your bag, change sizes and quantities, and correct your details at any time before paying. Nothing is charged until you confirm payment in the Paystack window.
• Your order is accepted once Paystack confirms your payment. You will see an order confirmation with a reference number, and Paystack emails you a receipt. If you signed in with Google, the order is also saved under My orders.
• We work hard to keep stock and prices accurate. If an item turns out to be unavailable or was priced in clear error, we will contact you and either offer an alternative or give you a full refund.

3. Payment

Payments are processed securely by Paystack, a licensed payment service provider. You can pay with MTN Mobile Money, Telecel Cash, AirtelTigo Money, Visa or Mastercard. Your card details and MoMo PIN are entered in Paystack's secure window. We never see or store them.

4. Delivery

• Delivery times start once payment is confirmed. We will call or WhatsApp you on the number you give us to arrange delivery.
• We will always dispatch your order within 14 days of receiving it. If we cannot, we will tell you, and you may cancel for a full refund.
• Please give a complete address and a reachable phone number. If a delivery fails because the address is wrong or nobody is reachable, we may charge the delivery fee again to re-send.

5. Returns, exchanges and refunds

• Change of mind or wrong size: you may return or exchange an item within 7 days of delivery if it is unworn, undamaged and in its original packaging with any tags attached. Message us on WhatsApp or email us with your order reference to start a return. In this case, you pay the cost of sending the item back.
• Faulty, damaged or wrong item: tell us within 7 days of delivery, with a photo if you can. We will collect it or cover the return cost, and replace it or refund you in full, including the delivery fee.
• Refunds: once we receive and check the returned item, we refund you within 3–5 business days, to the original payment method (MoMo or card). Refunds are always completed within 30 days, as required by law.
• For hygiene reasons, items that have been worn outdoors or damaged after delivery cannot be returned for change of mind.

6. Your rights under Ghanaian law

Nothing in these terms limits your rights under the Electronic Transactions Act, 2008 (Act 772) or other Ghanaian consumer law. In particular:

• If we fail to give you the information the Act requires, you may cancel your purchase within 14 days of receiving the goods. You return the goods, and we refund your payment within 30 days.
• Unless we agree a different time with you, we must fulfil your order within 14 days of receiving it. If we do not, you may cancel the contract.
• We use a payment system that meets accepted security standards, as the Act requires.

How we handle your personal information is explained in our Privacy Policy.

7. Complaints and disputes

If something goes wrong, please contact us first on WhatsApp (+233 549 443 475) or at info@klassyshoez.com. We aim to reply within 2 business days and to resolve complaints within 14 days.

These terms are governed by the laws of the Republic of Ghana. If we cannot resolve a dispute together, either of us may take it to the courts of Ghana, or to mediation or the Alternative Dispute Resolution Centre, without losing any right you have as a consumer.